Terms and Conditions
Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments.

Owner accepts full liability for any loss or damage caused by their dog whilst being walked. Durhamdogwalks is not held accountable for vet fees or third party claims whilst your dog is in our care.

Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking; including behavioral or health problems, antisocial behavior; including aggression. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking will be deemed a material omission amounting to a fundamental breach of our agreement.

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred by Durhamdogwalks.

Late Payment Of Commercial Debts Act 1988 amended 1998 & 2002, we would like to remind customers that payments are due at the end of each working week or on final working day of that week. We as a company reserve the right to impose a £2.50 initial late payment fee if a payment is more than three days overdue, then £0.50 charged on a daily basis from the fourth day until payment is received in full.

Booking:

Clients must ensure that their requirements for the following week are e-mailed or text to us no later than Sunday evenings.

Cancellation:

You may cancel your booked slot and provided you give a minimum of 24-hours notice, you will not be charged. However, if cancellaton is made within 24-hours of the walk commencing, the full rate will be charged.

Flexibility:

(1) We are fully insured to walk up to four dogs at a time. Whilst every effort is made to have walks one-to-one, most of the time your dog will be walked with other friendly dogs.

(2) Your booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 30 minutes after your booked time slot for The Dog Walker to attend. In adverse weather conditions please understand that we are still open and may be slightly delayed. If however, we are more than two hours overdue then we will refund 50% of the walk. Please note that time starts from when the walker arrives at your property.